Shipping Policy

Last updated on Sep 27, 2026

1. Delivery Areas

We deliver across the areas listed on our Delivery Areas page. When you add your address we check whether we can deliver there, so you'll know before you order. Store pickup works from anywhere, with no address needed.

2. Delivery Options and Times

At checkout you choose how to get your order:

• Express Delivery: arrives in about 45 minutes. Available while the store is open for addresses within 3 km.
• Standard Delivery: choose a delivery time window at checkout, from today up to 4 days ahead. A window needs to start at least 45 minutes after you order.
• Store Pickup: no address needed. Choose a Vhandar store at checkout; while it is open, your order is ready in about 20 minutes, or schedule a pickup time.

The options available for your order, and their times, are shown at checkout. Times can run longer during very busy periods, bad weather, holidays and special promotions.

3. Business Orders

To fit around your working hours, Vhandar For Business (V4B) accounts choose from dedicated business delivery windows at checkout, and we deliver within the window you pick. Express delivery isn't available for business accounts.

4. Shipping Fees

• Standard Delivery: from Rs. 50, depending on your area, distance and order weight (see Delivery Areas). Free for orders of Rs. 10,000 or more. Minimum order Rs. 500.
• Express Delivery: from Rs. 150, while the store is open, within 3 km.
• Store Pickup: free.
• Business accounts (V4B) have their own delivery charges, shown at checkout.
• The exact delivery charge for your order is always shown at checkout before you place it.

5. Placing Your Order

Before you place your order, checkout shows the delivery option, the time window and the exact delivery charge. Once it's placed you'll see a confirmation, and the order appears in My Orders. We start preparing it straight away.

6. Tracking Your Order

Follow your order in My Orders as it moves from Pending to Processing, Shipped and Delivered. Once a delivery partner is assigned, their details appear there too.

7. Cancelling an Order

You can cancel an order yourself from My Orders while it is still Pending. Once we have started preparing it, please contact customer support.

8. Missed Deliveries

If you are not available at the time of delivery, we will:

• Try to contact you.
• Keep the order with our delivery partner for a reasonable time before it is returned to the store.

There is no extra fee for redelivery.

9. Damaged or Missing Items

If any items are damaged or missing when your order arrives:

• Report it within 24 hours to our customer support.
• Include photos of the damage, if you can. We will arrange a replacement or refund as quickly as possible.

10. Returns

Unused items in their original packaging can be returned within 2 days of delivery. Perishable goods and personal care products can only be returned if they arrive wrong, damaged or defective. We replace the item first where possible, otherwise refund it. For details, see our Return Policy.

11. Customer Support

For any questions about delivery, contact us through Help & Support. Our team is available 24/7.

12. Changes to This Policy

We may update this policy from time to time; the date at the top shows the latest change. Delivery options, times and fees shown above always reflect our current settings. By placing an order with Vhandar, you agree to this shipping policy.